OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
121 ratings and 94 comments received in the last 90 days.
13 March 2025
Was kept informed about build and delivery of car . Very professional staff
12 March 2025
Great customer service
09 March 2025
Joe was great, listened to our requirements and worked hard to meet them. When Joe wasn't available for handover, James stepped in perfectly continuing the positive experience
09 March 2025
10/10
04 March 2025
There was a mistake with the plates. The wrong ones were given which we realized after arriving home. We understand a mistake can happen. The team reacted really well and solve the issue quickly.
14 February 2025
As above. Felt comfortable
12 February 2025
George kept us updated on every detail when we had ordered the car, delivery didn't take very long at all and the handover process was very smooth and efficient.
07 February 2025
Emma Calver was excellent.
04 February 2025
Absolutely delighted with the experience!
21 March 2025
Everybody was very friendly and helpful. Service completed on time.
21 March 2025
same as above
20 March 2025
Kept up to date and high quality service
20 March 2025
Service was very good
20 March 2025
As per above
18 March 2025
Efficient servicing in a timely manner
18 March 2025
Natalia was very friendly and kept me updated throughout.
15 March 2025
Although the issue was unknown to the rep, they gathered as much detail as they could to understand it so that they could pass this on to the technician. They also kept me updated within the agreed time frame.
15 March 2025
works done within a reasonable time; after the service, the ride noticeably more seamless
15 March 2025
I wasn't kept waiting at all
19 March 2025
Well treated, David Reynolds was exceptional, very efficient.